Testimonial: The IT Agency
First to Adopt, First to Transform
Discover How Australia's Security-First MSP is Improving Customer Service with 365Sentri
A Different Kind of MSP
Founded in 2014, The IT Agency has established itself as a different kind of Managed Service Provider in Sydney. As an authorised Microsoft partner holding the coveted CISSP security accreditation, they've built their reputation on continuous innovation rather than a 'set and forget' approach. Their mission to keep businesses Connected, Protected, and Productive drives them to evolve their solutions constantly. They serve diverse clients in highly regulated industries—from financial planners and lawyers to schools and scientific research organisations.
The Challenge: Maintaining Connection, Protection, and Productivity
As specialists serving clients in regulated industries, the IT Agency faced increasing complexity in managing multiple Microsoft 365 tenants. The challenge wasn't simply maintaining systems but ensuring their clients remained connected, protected, and productive while meeting complex and ever-changing compliance requirements.
Managing tenants across diverse client environments proved increasingly time-consuming, with manual configurations eating into their senior support staff’s time. Security requirements vary by industry, making it difficult to maintain consistent standards while addressing specific regulatory needs. These challenges were compounded by the need to scale operations efficiently without compromising their high service standards.
Finding a Comprehensive Solution
The IT Agency's leadership team conducted extensive research to find a solution that would meet their stringent requirements. When they discovered 365Sentri, they knew they'd found what they sought.
"We're proud to be 365Sentri's first client," says Richard Grace, Cyber Security Director at The IT Agency. "When we saw what the platform could do, we knew immediately it was exactly what we'd been looking for. Being early adopters has allowed us to shape the solution's evolution and ensure it continues to meet our needs."
– Ron Rosenbaum, Managing Director, The IT Agency
The platform's comprehensive approach to tenant management aligned perfectly with their needs. It offered robust security features and an intuitive interface that meant their team could quickly learn the new system on the go.
Strategic Implementation for Minimal Disruption
Drawing on their business and technical expertise, The IT Agency took a measured approach to implementing 365Sentri. They strategically planned the rollout during the quieter holiday months, allowing them to thoroughly train their team and establish robust processes without disrupting client operations.
Transforming Operations
While still in the early stages of implementing 365Sentri, the IT Agency has identified operational improvements across many areas of its service delivery. Client onboarding processes, which previously required several hours, can now be completed within minutes. Additionally, consistent security standards are automatically applied across all tenants, further streamlining the process. As a result, their team is now capable of managing a larger client base. Simultaneously, they can maintain the high service standards for which The IT Agency is known.
Security monitoring and compliance will also significantly improve. The platform's automated checks ensure that security standards are consistently maintained. Furthermore, its comprehensive reporting capabilities provide clear visibility across the entire client base. This enhanced oversight will strengthen their ability to protect client assets while freeing up time to drive business growth.
Working with 365Sentri
As 365Sentri's first client, The IT Agency has developed a unique partnership with the platform's team. Regular collaboration ensures that the solution continues to evolve alongside emerging security threats and changing business needs. The support experience has been exceptional, with rapid response times and a genuine commitment to client success.
Looking Ahead
Looking ahead, The IT Agency intends to capitalize on 365Sentri's capabilities to further refine its service delivery. This involves developing advanced security templates for specific industries and broadening their automated management capabilities.
"365Sentri helps us deliver on our promise to keep businesses Connected, Protected, and Productive," concludes The IT Agency’s Managing Director, Ron Rosenbaum. "As their first client, we've seen firsthand how the platform has evolved, and we're excited about its role in our continued growth and ability to serve our clients."
– Ron Rosenbaum, Managing Director, The IT Agency
In conclusion, the IT Agency's pioneering adoption of 365Sentri represents more than just a technology implementation—it's a strategic investment in its ability to deliver comprehensive managed services. By streamlining tenant management while enhancing security and productivity, it's well-positioned to continue its growth while maintaining the high standards that have defined its business since its founding.